Terms of Use

Please read these conditions carefully before using the HerbsPlaza.com website. By using this website, you signify your agreement to be bound by these conditions.

We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The information available on or through HerbsPlaza.com is intended as information only and does not constitute advice or medical advice. It is your responsibility to determine that the products are suitable for you and it is not our responsibility to do so.

It is your responsibility to consult with healthcare professionals before using herbal products to stay safe. You are fully responsible for any problems or side effects that may arise as a result of using products purchased from HerbsPlaza.com.

Orders

By placing your order at HerbsPlaza.com, you acknowledge these terms and conditions. Once your online order is received, you will be sent an email confirming receipt of your order. We reserve the right to cancel your order in full or in part for reasons including, but not limited to, goods availability, errors in description or prices, delivery issues. In this case, we shall process the refund of your paid order, and inform you that we cannot supply the products you have ordered.

Pricing

The prices published on the internet are given in euros. Due to varying seasonal availability or price changes of our own suppliers, we reserve the right to vary the prices of our products without prior notice.

Payment

You must pay in Euros. For the payment methods please refer to our payment page. You will receive email confirmation of your order upon completion of the payment process. 

For the paid order that is not shipped, if for your own reason you want to cancel it, the refunds of the total amount will be saved as Store Credit without costs, that can be used when you place new orders in the future. If you want to transfer the order refunds to your bank account, you will be charged the transfer fees and one time processing fee.

Delivery

After your payment is received, your order will be processed and shipped. Once your order has been dispatched, you will receive confirmation and tracking information by email. 

After your package is shipped, if you have not received it within two weeks, you should contact us as soon as possible. So that we can help check it. Otherwise we cannot help solve the delivery problem.

We cannot control the delivery process of transport companies. For some reasons, the following situations may happen: 
- the shipping time delays;
- the delivery is taken over by other shipping partners; 
- you are notified to pick up the package at a service point.
We are not responsible for these changes of delivery. 

Customers from outside of the European Union please note that, you may be subject to import duties and taxes that are levied once the package reaches your country. Whether any charges are payable will depend on the value of the package and where you are having it delivered to. We have no control over these charges and cannot predict what they might be. You should contact your local customs office for further information. If there are any additional charges for customs clearance, they must be borne by you.

Claim 

Customer agrees to inspect all products and packaging immediately upon receipt. If you have received an incorrect item or a damaged shipment from us, please contact us via email as soon as possible. 

We agree to process incorrect items you received only within 7  days after delivery. Otherwise we cannot concede any claim for redress.

If you have received a damaged shipment, it should be reported to us via email within 3 days after delivery. Otherwise we cannot help claim insurance on a parcel. When report a damaged shipment, you need to provide the following necessary files: (1) the purchase order; (2) a detailed photo of the actual damage; (3) a photo of the entire damaged item; (4) a photo of the entire exterior of the parcel; (5) a photo of the shipping label on the parcel; (6) a photo of the opened parcel; (7) a photo of all types of inner packaging.

Returns

For non-defective products you receive within the EU, if for any reason you are not satisfied, you can return the unopened, unused products in its original box within 14 days after delivery. You are responsible for all return costs. We don't offer return service for the packages sent to Non-EU.

Refunds of orders will be given by us within 14 days after receiving the returned items. The 5% restocking fee of the product price will be deducted from the refund. If the goods are not insured and are mislaid or damaged when shipped back, we cannot guarantee any refund. 

Disclaimer

Although information presented by HerbsPlaza.com is based on traditional Chinese Medicine principles, it should not be taken or construed as standard medical diagnosis or treatment. For any medical condition, always consult with a qualified primary care physician. Neither any of our practitioners nor employees shall be held responsible in any way for problems encountered by the use of the products on this website. We accept no responsibility for the safety and suitability of our products.

Additionally, please note that due to the nature of products we sell, some countries may have restrictions or prohibitions on some products. Customers are liable to make sure the products comply with all laws and regulations of the country in which they are receiving the goods. We are not responsible for the safety and legality of the goods. We are not responsible for any consequences caused by this. In the event that the products are destroyed or seized by the local government, we also  cannot provide any reimbursements or refund any fees you have paid for your order.

Privacy

Any information provided by you will be used for HerbsPlaza.com's purposes only. However, we may need to provide your name and delivery address to third parties that are involved in the processing of your order used for delivering specific services to you, for example, the courier that delivers your order. We will not divulge any information we receive from customers to anyone. We will not rent, sell or give your personal information or purchase history to any other company, agency or individual unless required by law.