Terms of Use


Please read these conditions carefully before using the HerbsPlaza.com website. By using this website, you signify your agreement to be bound by these conditions.

Orders

By placing an order you acknowledge these terms and conditions. You can place your orders at HerbsPlaza.com. Once your online order is received, you will be sent an email confirming receipt of your order. If a supplier fails to deliver the ordered goods to us, we is entitled to cancel the purchase agreement. In this case, we shall inform you immediately that we cannot supply the product you have ordered.

Pricing

The prices published on the internet are given in euros. Due to varying seasonal availability or price changes of our own suppliers, we reserve the right to vary the prices of our products without prior notice.

Payment

You must pay in Euro.Your payments can be made via PayPal, by using a PayPal account or credit card (also through PayPal you do not have to be a PayPal member). You will receive email confirmation of your order upon completion of the payment process. Your order will be processed and shipped upon receipt of payment.

Delivery

Once your payment is received, your order will be processed and shipped. All of your order items will be sent from the Netherlands. The transit times as listed below are an estimation in working days, starting after the parcels leave the international sorting centre in The Netherlands. For rates of shipping please refer to our shipping page. Once your order has been dispatched, you will receive confirmation by email.

Replace

Customer agrees to inspect all products and packaging immediately upon receipt. If you have received a damaged shipment or an incorrect item from us, please contact us via email as soon as possible. We agrees that it will replace defective products only within 7 calendar days from the delivery date. Otherwise we cannot concede any claim for redress.

Returns

For non defective goods, if for any reason you are not satisfied, you can return the unopened, unused products in its original box within 14 days of purchase. Refunds of orders will be given by us within 14 days after received the returned items. Shipping costs and delivery charges cannot be refunded. If the goods are not insured and are mislaid or damaged when shipped back, we cannot guarantee any refund.

Privacy

Any information provided by you will be used for HerbsPlaza.com's purposes only. However, we may need to provide your name and delivery address to third parties that are involved in the processing of your order uses for delivering specific services to you, for example, the courier that delivers your order. We will not divulge any information we receive from customers to anyone. We will not rent, sell or give your personal information or purchase history to any other company, agency or individual unless required by law.

Disclaimer

Although information presented by HerbsPlaza.com is based on traditional Chinese Medicine principles, it should not be taken or construed as standard medical diagnosis or treatment. For any medical condition, always consult with a qualified primary care physician. Neither any of our practitioners nor employees shall be held responsible in any way for problems encountered by the use of the products on this website. We accept no responsibility for the safety and suitability of our products.

Import Duty

Customers from outside of European Union please note that, you may be subject to import duties and taxes that are levied once the package reaches your country. Whether any charges are payable will depend on the value of the package and where you are having it delivered to. We have no control over these charges and cannot predict what they might be. You should contact your local customs office for further information. If there any additional charges for customs clearance, they must be borne by you.

Additionally, please note that due to nature of products we sell, some countries may have restrictions or prohibitions on such products. Customers are liable to make sure our products comply with all laws and regulations of the country in which they are receiving the goods. In the event that the products are destroyed or seized by the local government, we cannot provide any reimbursements or refund any fees you have paid for your order.